1. 100% Free Pre-Purchase Evaluation on WordPress.org
To eliminate any uncertainty before purchasing, we provide a zero-cost, fully functional edition of our software (including ZeroBeep Crypto Gateway Free available on the official WordPress.org plugin directory).
Prospective users and merchants are strongly encouraged to download, install, and test the free plugin directly within their own WordPress and WooCommerce staging or production environment. This allows you to evaluate:
- Core peer-to-peer cryptocurrency payment workflows and checkout screens.
- Compatibility with your active WordPress version, PHP configuration, and WooCommerce extensions.
- Server environment performance, webhooks, and live on-chain confirmations.
2. No Refund Policy / All Sales Final on Commercial Licenses
Because our software is fully accessible for evaluation free of charge prior to purchase, and because commercial licenses (such as ZeroBeep Crypto Gateway PRO, priced at $19 USD one-time) involve immediate delivery of non-tangible, irrevocable digital goods and cryptographic license keys:
- All sales of commercial digital software licenses are final and non-refundable once the license key has been minted or the code downloaded.
- We do not offer post-purchase refunds for change of mind, lack of feature necessity, or circumstances that could have been tested with the free version.
- Commercial purchases represent a one-time, lifetime payment for intellectual property access with no recurring subscription obligations.
3. Waiver of Cancellation Rights for Immediate Digital Content
Under statutory consumer regulations (including the European Union and United Kingdom Consumer Rights Directive regarding digital content):
By placing an order and completing payment via Stripe, you explicitly request immediate performance of the contract and acknowledge that your statutory 14-day right of withdrawal or cancellation is waived once digital fulfillment has begun and your license key is generated.
4. Dedicated Technical & Engineering Support Guarantee
While all sales are final, we stand 100% behind the engineering quality of our software. If you experience unexpected technical issues or integration challenges:
Email our engineering team at [email protected]. We provide direct code review, configuration guidance, and developer assistance with a guaranteed response time of under 24 business hours.
Access your license keys, domain bindings, and updated ZIP packages 24/7 at skywaymark.com/#account simply by looking up your purchase email.
5. Duplicate Billing Inquiries
If you experience accidental duplicate billing caused by a network timeout or connection glitch, our team investigates and resolves billing discrepancies promptly:
- Billing Assistance: Email our engineering desk at [email protected] with your transaction details.
- Duplicate Transactions: Any verified duplicate transaction for the same product and license is immediately refunded back to the original payment method within 3 to 5 business days.
6. Chargebacks & Dispute Policy
We take pride in providing fast, ethical assistance to our users. If you have any billing question or order dispute, please contact our team at [email protected] prior to filing a dispute with your bank or credit card company. In the event of a chargeback or payment dispute, all associated cryptographic license keys and access to automated updates are immediately revoked.
7. Contact Information
- Support Email: [email protected]
- Operating Entity: SkyWay Mark Trading Venture
- Registered Address: Sixth Floor, 602, Shivam Raj Residency, Ranjan Path, near Panch Mandir, Danapur, Patna - 801503, Bihar, India
- Response Commitment: Under 24 business hours